Thank you for shopping on this website.
We hope you are satisfied with your purchase. If you need to request a return or refund, please contact us if the following conditions are met:
- Return Eligibility
To request a return, the item generally needs to meet the following conditions:
Request submitted within 14 days of receipt
Item remains unused and undamaged
Item retains its original packaging (if applicable)
Item comes with relevant order information or proof of purchase.
- Non-Returnable Situations
The following situations generally do not qualify for a return or refund:
Items are visibly used due to personal preference
Damage caused by human error, misuse, or improper storage
Missing original accessories, labels, or packaging (if applicable)
Items that are on sale, clearance, or marked as non-returnable (if applicable)
- Damaged or Incorrect Items
If you receive an item with any of the following conditions, please contact us as soon as possible:
Damaged item
Received the wrong item
Item has obvious quality problems
Please attach your order number and photos of the item in your email so we can assist you more quickly.
- Refund Process
After we receive and inspect the returned goods, we will notify you of the refund review result.
If the refund is approved, it will be refunded to your original payment method.
Please note:
Original shipping costs (if applicable) are usually non-refundable unless due to incorrect shipment or product defects.
Refund processing time may vary depending on the processing speed of the payment institution or bank.
- Return Shipping
If the return is not due to product quality issues, incorrect shipment, or shipping damage, return shipping costs are usually borne by the customer.
If the return is due to our responsibility, we will provide appropriate assistance based on the specific circumstances.
- Return Address
Please do not return goods without contacting us for confirmation.
The return address is as follows:
Return Address: 17155 Scottsdale Rd, Riverside, CA 92504, United States
- Contact for Returns
To request a return or refund, please contact us through the following methods:
Email: catlin@nymoak.com