Thank you for choosing this website.
We are committed to delivering your orders quickly and securely.
Order Processing Time
Orders are typically processed within 1-5 business days.
Once your order is confirmed, payment is successful, and the process is complete, we will arrange packaging and shipment.
Please note that order processing times may be slightly longer on weekends, holidays, promotional periods, or special circumstances.
US Domestic Shipping
We offer shipping services within the United States.
US domestic orders typically use the following shipping methods and carriers:
Common US Domestic Shipping Methods
Standard Shipping Express Shipping Economy Shipping Common US Domestic Carriers
United States Postal Service (USPS)
United Parcel Service (UPS)
FedEx
DHL eCommerce (applicable to some orders)
We will automatically select the specific shipping method based on the shipping address, order size, inventory location, and logistics arrangements.
Estimated Delivery Time
Delivery time is an estimate only. Actual delivery time may vary due to destination, customs clearance, weather, holidays, or carrier arrangements.
Estimated Delivery Time Range:
Domestic Orders: Typically 3-10 business days
Shipping Costs
Shipping costs will be automatically calculated at checkout based on the following factors:
Shipping Region
Order Weight and Dimensions
Shipping Method
Current Shipping Rates
For any free shipping promotions, please see website announcements or the checkout page for details.
Tracking Information
You will receive a notification email containing tracking information (if any) after your order ships.
For some international orders, tracking information updates may be delayed during transit.
Delivery Delays
The following factors may cause delivery delays:
Weather or Natural Disasters
Peak Holiday Seasons
Customs Inspection
Incomplete or Incorrect Address Information
Carrier Network Fluctuations
We will do our best to assist you in tracking your package, but we cannot guarantee that all delays caused by the carrier will be avoided.
Package Lost or Undelivered
If the tracking information shows your package has been delivered but you haven’t received it, please first:
Check if your delivery address is correct.
Contact family, neighbors, or the property pickup point.
Contact the carrier to confirm delivery details.
If you still need assistance, please contact us:
Email: catlin@nymoak.com