- How long does it take to ship?
Orders are typically processed and shipped within 1–5 business days. Slight delays may occur during holidays or promotional periods.
- How long will it take to receive my package after I place my order?
Orders within the US typically arrive in about 3–10 business days; depending on the actual shipping time.
- Do you support international shipping?
Yes, we may offer international shipping to some countries and regions. If your address is eligible for delivery at checkout, the system will display the available shipping methods.
- Can I cancel my order after placing it?
If your order has not yet entered the processing or shipping stage, you can contact us as soon as possible to request cancellation.
Once the order enters the packing or shipping process, cancellation may not be possible.
- What should I do if I receive damaged or incorrect goods?
Please contact us via email as soon as possible, attaching your order number and clear photos. We will assist you in verifying and handling the issue.
- Can I return or get a refund?
You can apply for a return or refund if you meet the refund policy conditions. Please check our Refund Policy page first.
- What is the return address?
The return address is as follows:
17155 Scottsdale Rd, Riverside, CA 92504, United States
Please contact customer service to confirm before sending the item back.
- Do you offer order tracking?
If applicable, you will receive a tracking email after your order is shipped. Updates for some international packages may be delayed.
- What if the tracking shows as delivered but I haven’t received it?
We suggest you first check:
Is the delivery address correct?
Is it being received by a family member, neighbor, or property management?
Can you contact the carrier to inquire about delivery details?
If you still cannot find it, please contact us for assistance.
- How do I contact customer service?
You can contact us via the following email address:
catlin@nymoak.com